Terms and Conditions


General

  • Customers must provide full, accurate and legible information in the order form.
  • All information provided by our valued customers on Jafferjees site for registration as well as for online purchase is treated as strictly confidential. Information submitted during the secure form process is encrypted for your protection.
  • Our site uses SSL technology and encryption to support secure on-line transactions.
  • All prices are in Pak. Rs., payable to Jafferjees at par in Karachi, Pakistan.
  • For international deliveries please note; custom duties and other levies (if applicable) in destination country are the responsibility of the customer/recipient. These duties are based upon country laws and they are out of our jurisdiction.
  • The prices and shipping charges shown while placing an online order do not include any duties/levies for any given country.
  • All items offered are subjected to availability at the time of placing your order.
  • Designs and prices are subject to changes without notice.


Deliveries

  • Kindly pay exact cash at the time of Delivery if Cash on Delivery (COD) payment mode selected.
  • As a policy, we do not offer personalization service on Cash on Delivery (COD) order(s). If you have questions, please write to customerservice@jafferjees.com
  • All orders will be processed and delivered once payment is received (for Online Bank Transfer) or payments are successfully processed (for credit/debit cards).
  • Please allow 5-15 working days for deliveries within Pakistan.
  • For international orders, customers must provide up to 2 weeks in case of Courier and 3-4 weeks in case of Airmail for processing and delivery of orders. In the event of any order that cannot be processed within specified time, Jafferjees will inform the customer at it's earliest.
  • In case the delivery is not made due to incorrect information provided, the customer will not be entitled to any product replacement or refund.
  • Jafferjees would not be liable by way of compensation for any loss (es) suffered by the customer, either directly or as a consequence of any late delivery / miss-delivery / non-delivery for an order.


Credit/Debit Card Payments (Master/Visa)

  • All credit/debit card (master/visa) payments must be authorized online.
  • All orders are processed only after receiving due authorization from the credit/debit card processing company. Jafferjees will not assume any liability arising out of delays caused by any actions of the credit/debit card processing companies or their associates.
  • In the event of non-authorization of any credit/debit card, Jafferjees is not responsible for all or part failure of non-acceptance and non-authorization of such credit/debit cards.
  • Jafferjees can ask further information in order to verify the transaction(s), if required.  


Refund/Exchange

  • Jafferjees will not refund or exchange any online sales at www.jafferjees.com under any circumstances.
     

Currencies Other Than Pakistan Rupees (Rs.)

  • All prices are displayed in Pak Rs. However, if you have changed the currency, please note that all currency conversions are estimated and the price that you see is relatively close to the given price, but may not necessarily be the exact price of an item.
  • The final price of an item is the Pak. Rs. value converted from the currency selected by you and is dependent on the exchange rate prevailing between the selected currency and the Pak Rupee.
  • The Pak. Rs. value is what will be charged to the customer and credited to Jafferjees. Any difference between this amount and the amount on customer's credit card statement is attributed to bank charges/commission for currency conversion. Jafferjees has no comments or control in determining what these charges are and it is understood that the customer will bear these charges (if any).


Color Variation

  • We firmly believe that all the customers who order online are aware that colors seen on a monitor could be different as compared to the actual product ordered. All color swatches shown on our web site are an exercise to provide our customers with the maximum available choice of Jafferjees’ products. It is practically impossible for Jafferjees to replicate the same colors on a product as seen on your screen.
  • While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of leather.
  • A customer placing an order must keep in mind this minor variation in color as seen on a computer screen against the actual color of the product received.