Q 1 - Are Jafferjee's products made of real leather?
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answer
Q 1 - Are Jafferjee's products made of real leather?
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answer
A 1 - Yes, all articles are manufactured from genuine leather, unless specified otherwise.
Q 2 - Are the products offered online different
from those available in Jafferjee's stores? - Show
answer
Q 2 - Are the products
offered online different from those available in Jafferjee's
stores? - Hide
answer
A 2 - No, they are same, but all styles may not be offered online. If you have seen an item in one of our stores but cannot find it at Jafferjees.com, please write to Customer Service.
Q 3 - Are the prices offered online same as at Jafferjee's
stores? - Show
answer
Q 3 - Are the prices offered online
same as at Jafferjee's stores? - Hide
answer
A 3 - Yes, our pricing is consistent, unless there is a special offer either at the stores or online. Any online special offer can only be availed by buying and paying online.
Q 4 - What is Embossing & Font Styles? - Show
answer
Q 4 - What is Embossing & Font
Styles? - Hide
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A 4 - We offer FREE personalization service. Jafferjees can emboss any name on the product(s) (where applicable). You can choose a variety of font styles, from “CLICK HERE TO SEE FONTS” link on the item page.
A 5 - Depending on the item(s) you are ordering, it will be packed in a Jafferjees cloth bag and/or box and wrapped in a customized Jafferjees paper.
Q 6 - How can I write names for embossing if quantity
is more than one? - Show
answer
Q 6 - How can I write names for
embossing if quantity is more than one? - Hide
answer
A 6 - Embossing text can be separated with a comma, on purchase of two or more items in one order.
Q 7 - Is there a limit to online purchase(s) on credit card? - Show
answer
Q 7 - Is there a limit to online purchase(s) on credit card? - Hide
answer
A 7 - Credit card purchases have a limit
of Rs. 50,000 per purchase(s)
Q 8 - Can I charge the same credit card twice within 30 days time period to make my online purchase(s)? - Show
answer
Q 8 - Can I charge the same credit card twice within 30 days time period to make my online purchase(s)? - Hide
answer
A 8 - Jafferjees allow two successful transactions per credit card within a 30 day time period.
Q 9 - What modes of payment does Jafferjees.com
accept? - Show
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Q 9 - What modes of payment does
Jafferjees.com accept? - Hide
answer
A 9 - Jafferjees.com accepts the following
modes of payment:
- Credit Card (Visa / Master)
- Online Bank Transfer
Q 10 - Where and how should I send the payment for Online Bank Transfers? - Show
answer
Q 10 - Where and how should I send the payment for Online Bank Transfers? - Hide
answer
A 10 - Online Bank Transfers (only for
Pakistan)
Account # : 20311-714-194109
Title : Jafferjees
Bank Name : Habib Metropolitan Bank Ltd.
Address : S -2, Uzma Arcade, Block 7, Clifton, Karachi.
Tel # : 5877831 - 35
Note: Please fax (021-5870504) or email (customerservice@jafferjees.com)
us copy of your deposit slip once you have deposited amount
into our A/C.
Q 11 - Is it necessary to send a scanned copy of CNIC/Passport/Driving License? - Show
answer
Q 11 - Is it necessary to send a scanned copy of CNIC/Passport/Driving License? - Hide
answer
A 11 - In order to curb the misuse of
customer credit cards, our merchant bank requires a scanned
copy of CNIC (Computerized National Identity Card) for
local customers and Passport/Driver License for foreign
customers. This copy has to be submitted to Customer
Service along with your order number. Failing to do
so would result in your order cancellation.
Q 12 - What should I do if I want to make a purchase
of above Rs. 50,000? - Show
answer
Q 12 - What should I do if I want to make a purchase
of above Rs. 50,000? - Hide
answer
A 12 - Local customers (Pakistan only) can
place orders by selecting an alternate payment mode “Online
Bank Transfer”. For foreign customers, please write to
Customer
Service and we will assist you accordingly.
Q 13 - What should I expect to happen once I place
an online order? - Show
answer
Q 13 - What should I expect to happen
once I place an online order? - Hide
answer
A 13 - As soon as you place an order we will send an email confirming that your order has been received (your order number will be included); this e-mail should arrive within 24 hours.
A 14 - Depending on the availability of stock and quantities ordered, please allow 5 -15 days for deliveries within Pakistan. For international orders, customers must provide up to 2 weeks in case of Courier and 3-4 weeks in case of Airmail for processing and delivery of orders. In the event of any order that cannot be processed within a specified time, Jafferjees will inform the customer at its earliest.
Q 15 - What if an item I have ordered is
out of stock? - Show
answer
Q 15 - What if an item
I have ordered is out of stock? - Hide
answer
A 15 - Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If we are out of stock on an item that you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total, as well as your shipping confirmation.
A 16 - As soon as you place
an order we will send you an email that confirms that your
order has been received (your order confirmation number will
be included); this e-mail should arrive within approximately
24 hours. You can check status of your order by clicking on
"Track Order" link
and entering your order #. The current status of your order
will displayed on screen.
Q 17 - What if I have forgotten my order #? - Show
answer
Q 17 - What if I have forgotten
my order #? - Hide
answer
A 17 - In case if you have misplaced your order#, please send an email to Customer Service including your full name, address, email address, customer ID and order placing date or you can even track your orders by providing a specific date range when the order was placed.
A 18 - Once you have registered and placed an order with us, you will receive a confirmatory email including your order # and customer ID. You can use this ID for any changes required in your personal information submitted during registration.
Q 19 - What is an "Error" message in order
status? - Show
answer
Q 19 - What is an "Error"
message in order status? - Hide
answer
A 19 - If we have a question about your order, we will contact you by phone or e-mail. Meanwhile, your order will display an "Error" message in the order status. Likewise, if you have any questions or changes to your order, please write to Customer Service.
Q 20 - How do I change or cancel an order?
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answer
Q 20 - How do I change or cancel an order? - Hide
answer
A 20 - If for any reason you would like to cancel or change your order with Jafferjees.com, please write to Customer Service as soon as possible. We will do everything that we can to accommodate your request. We cannot cancel or change an order once it has been embossed and/or entered into the shipping process.
Q 21 - How do I take care of my Jafferjee's leather
product? - Show
answer
Q 21 - How do I take care of my
Jafferjee's leather product? - Hide
answer
A 21 - To maintain the quality, look and feel of your Jafferjees leather product, use a high quality cream to clean and refurbish. Minor deviations in color, minimal imperfections and wrinkles guarantee the genuineness of material.
Q 22 - Can I order online and collect items from
any of Jafferjee's outlets by paying Cash? - Show
answer
Q 22 - Can I order online and collect
items from any of Jafferjee's outlets by paying Cash? - Hide
answer
A 22 - No, our online store www.jafferjees.com is a separate entity and has no link whatsoever with any of our outlets. You will have to buy and pay online and your ordered items will be delivered to your given address.
Browser Related FAQ's
Q 23- Which browser
should I use to view your site? - Show
answer
Q
23- Which browser should I use to view your site?
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answer
A 23- Jafferjee's
website is best viewed with Microsoft Internet Explorer 5.x
or above or Mozilla Firefox.
Q 24 - Should I change
my monitor settings to view your site? -
Show
answer
Q
24 - Should I change my monitor settings to view your site?
- Hide
answer
A 24 - Our site looks best at a screen size of 1024 x 768 pixels. You will get the best results from our site when your monitor is set at millions of colors, all images, except photographs, are optimized for 256 colors.
Q 25 - Why is it
taking so long to download pages from your site?
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answer
Q
25 - Why is it taking so long to download pages from your
site? - Hide
answer
A 25 - For optimum speed, it is best to access our site with a 56.6kps modem or better. Our pages are designed to transfer as quickly as possible over such a connection.
Q 26 - Are the colors
shown on your site appearing accurately on my screen?
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answer
Q
26 - Are the colors shown on your site appearing accurately
on my screen? - Hide
answer
A 26 - We try our best to display the
colors of our products as accurately as possible. You
will be able to best view our site when your monitor is
set at millions of colors, although all images, except
for photographs, are optimized for 256 colors. Please
write to Customer
Service with any questions about merchandise colors.
