Frequently Asked Questions - Jafferjees, Pakistan

Q 1 - Are Jafferjee's products made of real leather? - Hide answer

A 1 - Yes, all articles are manufactured from genuine cow and buffalo leather, unless specified otherwise.

Q 2 - Are the products offered online different from those available in Jafferjee's stores? - Show answer

Q 2 - Are the products offered online different from those available in Jafferjee's stores? - Hide answer

A 2 - No, they are same, but all styles may not be offered online. If you have seen an item in one of our stores but cannot find it at Jafferjees.com, please write to Customer Service.

Q 3 - Are the prices offered online same as at Jafferjee's stores? - Hide answer

A 3 - Yes, our pricing is consistent, unless there is any Special Offer either at stores or online. Any online Special Offer can only be availed by buying and paying online and vice versa. Please feel free to write to Customer Service, if you have any questions.

Q 4 - What is Embossing & Font Styles? - Hide answer

A 4 - We offer FREE personalization service. We can emboss any name on the product(s) (where applicable) you order. You can have it in a variety of font styles, as shown in "View Fonts" link on item page.

Q 5 - How an Item will be packed? - Hide answer

A 5 - Depending on the item(s) you are ordering, it will be packed in a Jafferjee's cloth bag and/or box and wrapped in special Jafferjee's paper.

Q 6 - How can I write names for embossing if quantity is more than one? - Hide answer

A 6 - Embossing text can be separated with a comma, on purchase of two or more items in one order.

Q 7 - What modes of payment does Jafferjees.com accept? - Hide answer

A 7 - Jafferjees.com accepts the following modes of payment:
- Credit Card (Visa / Master)
- Online Bank Transfer

Q 8 - What should I expect to happen once I place an online order? - Hide answer

A 8 - As soon as you place an order we will send an email confirming that your order has been received (your order number will be included); this e-mail should arrive within approximately 24 hours.

Q 9 - What is the delivery time? - Hide answer

A 9 - Depending on the availability of stock and quantities ordered, please allow 5 -15 days for deliveries within Pakistan. For international orders, customers must provide up to 2 weeks in case of Courier and 4-5 weeks in case of Airmail for processing and delivery of orders. In the event of any order that cannot be processed within specified time, Jafferjee's will inform the customer at the earliest.

Q 10 - What if an item I have ordered is out of stock? - Hide answer

A 10 - Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If we are out of stock on an item that you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Q 11 - How do I track my order? - Hide answer

A 11 - As soon as you place an order we will send you an email that confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours. You can check status of your order by clicking on "Track Order" link and entering your order #. The current status of your order will displayed on screen.

Q 12 - What if I have forgotten my order #? - Hide answer

A 12 - In case if you have forgotten your order #, please send an email to Customer Service including your full name, address, email address, customer id and order placing date or you can even track your orders by providing date range.

Q 13 - What is my customer id? - Hide answer

A 13 - Once you have registered and placed an order with us, you will receive a confirmatory email including your order # and customer id. You can use this id for any changes required in your personal info submitted during registration.

Q 14 - What is an "Error" message in order status? - Hide answer

A 14 - If we have a question about your order, we will contact you by phone or e-mail. Meanwhile your order will display "Error" in order status. Likewise, if you have any questions or changes to your order, please write to Customer Service.

Q 15 - Where and how should I send the payment? - Hide answer

A 15 - Online Transfers (only for Pakistan)
Account # : 20311-714-194109
Title : Jafferjees
Bank Name : Habib Metropolitan Bank Ltd.
Address : S -2, Uzma Arcade, Block 7, Clifton, Karachi.
Tel # : 5877831 - 35
Fax# : 5833425 & 5832019

Q 16 - How do I change or cancel an order? - Hide answer

A 16 - If for any reason you would like to cancel or change your order with Jafferjees.com, please write to Customer Service as soon as possible. We will do everything that we can to accommodate your request. We cannot cancel or change an order once it has been embossed and/or entered the shipping process.

Q 17 - How do I take care of my Jafferjee's leather product? - Hide answer

A 17 - To maintain the quality, look and feel of your Jafferjee's leather product, use a high quality cream to clean and replenish. Minor deviations in color, minimal imperfections and wrinkles guarantee the genuineness of material.

Q 18 - Can I order online and collect items from any of Jafferjee's outlets by paying Cash? - Show answer

Q 18 - Can I order online and collect items from any of Jafferjee's outlets by paying Cash? - Hide answer

A 18 - No, our online store www.jafferjees.com is a separate entity and has no link whatsoever with any of our outlets. You will have to buy and pay online and your ordered items will de delivered to your provided address.

Q 19- Which browser should I use to view your site? - Hide answer

A 19- Jafferjee's website is best viewed with Microsoft Internet Explorer 5.x or above or Mozilla Firefox.

Q 20 - Should I change my monitor settings to view your site? - Hide answer

A 20 - Our site looks best at a screen size of 800 x 600 pixels. And though you will get the best results from our site when your monitor is set at millions of colors, all images, except photographs, are optimized for 256 colors. It is also a good idea to make sure your display font is set to a small-sized font when viewing our site.

Q 21 - Why is it taking so long to download pages from your site? - Hide answer

A 21 - For optimum speed, it is best to access our site with a 28.8kps modem or better. Our pages are designed to transfer as quickly as possible over such a connection.

Q 22 - Are the colors shown on your site appearing accurately on my screen? - Show answer

Q 22 - Are the colors shown on your site appearing accurately on my screen? - Hide answer

A 22 - We try our best to display the colors of our products as accurately as possible. You will be able to best view our site when your monitor is set at millions of colors, although all images, except for photographs, are optimized for 256 colors. Please write to Customer Service with any questions about merchandise colors.